We Inspire and Enable Better Health
Our Mission
There is no shortage of organizations aiming to provide resources and wraparound social supports to high-need Medicaid and dual eligible members. But MedZed stands alone in our dedication to working exclusively with the highest-cost, hardest-to reach members.
The ones who have fallen through the cracks of the health system. The ones who have no relationship with a primary care provider, don’t know how to manage their health conditions and all too often end up in the emergency room and the hospital. The ones who are transient or don’t answer the door or just don’t respond to offers of help.
These are our people. We go out in-person and find them and build a bond of trust. We meet them where they are and walk alongside them, empowering them to manage their health and related needs and transform their lives.
Our History
MedZed was founded in 2014 to provide an extra layer of support for health plans to find, engage and care for the Medicaid and Medicare members who cannot be reached by traditional outreach and care management.
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We have served 50,000+ high-risk, hard-to-reach individuals for 22 health plans in 11 states and delivered nearly 1 million hours of member care via home visits and member calls.
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What Makes Us MedZed?
We asked our members what sets MedZed apart. Here's what they said.
Empathetic Relationships​
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​​​​We meet our members where they are. We build lasting connections with them and their families.​
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We are in this together as fellow human beings.
I don’t feel alone; I feel like there’s someone who’s going to be with me, right by my side.​
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I was having a lot of trouble in the hospital and with doctor appointments. My CHN made it all right and helped me a lot. ​
I was depressed but now I know I have a lot to live for. I’m positive and I’m ready.​
Patience & Persistence​
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We hang in there when others don’t. We keep supporting, checking in, encouraging, no matter how frustrating the path to better health might be. ​
We don’t give up on our members.
When everything is bad, I kinda shut down…but MedZed wouldn’t let me give up​
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When I was applying for housing, they kept encouraging me, keeping me grounded. And they’re not like most.They don’t just get you something and drop you. They follow up, they still call you and check on you, they don’t leave you out to dry.​
MedZed’s got some really good people on their team.​
Trust at the Center
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Everything we do depends on trust. It is what binds us with our members and each another and enables us to accomplish amazing things together.​
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It is our Superpower.
The personal connection is world changing…​
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Until you trust a person and tell them what’s really going on, you can’t move forward.​
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I trust my CHN; we are bonded. I can share and be real with him. He’s brought out things in me I didn’t see and helped make me accountable to work on what I need to.
Passion & Drive​
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We are relentless and creative about leaving no option unexplored, no connection untapped to help a member. ​
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We are determined to find a way.
Everyone at MedZed has over and beyond blessed me…​
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You’d be amazed how many kindhearted people are at MedZed. They are always there to help me get what I need. They push the doctors and nurses to get things done for the patient. I can’t thank them enough for all their help, support, kindness, and giving.​
Grounded in Community​
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We hire from the local communities we serve. Many of us have lived experience of the access and care challenges our members face. ​
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We get it.​​
It makes my heart so happy because I know what I received from MedZed…​​
I was your patient and so I understand how lonely and isolating it is to be sick. MedZed was so important to me, medically, psychologically, spiritually. And now, the fact that in my job at the food bank I can help your patients and provide food to them—I can’t even explain how glad it makes me.
