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Scott Schnell, Cofounder and CEO, built  MedZed by reaching the people healthcare can’t — and staying long enough to change outcomes. He leads a team of compassionate, hardworking caregivers who help our country’s most vulnerable Medicaid patients.

On March 19, MedZed had the privilege of being honored with a Certificate of Recognition for our commitment to community health, presented by Guillermo Hernandez, District Representative for Senator Stephen Padilla.

Most performance frameworks assume members can be reached, guided, and retained in care through conventional channels. But for a meaningful share of high-acuity populations, that assumption simply doesn’t hold. When engagement breaks down, quality scores fall, utilization rises, and financial pressure compounds.

Evidence, guidelines, and clinical frameworks matter — but alone they aren’t enough to produce improved health outcomes. What truly makes the difference is the human connection that bridges evidence into everyday care.

Healthcare quality isn’t seasonal — and Medicaid shouldn’t be treated that way either.

Healthcare spends billions trying to “engage” people, yet most experiences are confusing, bureaucratic, and built around how the system wants people to behave—not how people actually live. Engagement doesn’t come from reminders and portals alone. It comes from experience: simplicity, trust, personalization, and human connection.