News 

Healthcare quality isn’t seasonal — and Medicaid shouldn’t be treated that way either. 

Healthcare spends billions trying to “engage” people, yet most experiences are confusing, bureaucratic, and built around how the system wants people to behave—not how people actually live. Engagement doesn’t come from reminders and portals alone. It comes from experience: simplicity, trust, personalization, and human connection.

MedZed Appoints Daniel Zimmerman as Vice President of ProductTo Lead Digital Product Innovation thatStrengthens Frontline Community Teams and Care Delivery

As Medicaid faces sweeping changes under HR1, much of the national focus has centered on coverage loss and churn. But Enrique Balaguer, Chief Growth Officer at MedZed, says that’s only part of the story—and not the most urgent one. In the recent Healthcare Business Today article, Balaguer points to deeper systemic threats emerging beneath the surface: collapsing quality metrics, administrative overload, provider exits, and a growing erosion of trust between members, provide

After Congress passed the HR1 (the One Big Beautiful Bill Act), MedZed went to executives at their health plan clients in both West and East Coast markets to get an unfiltered view of how the sweeping 2025–2026 reforms will hit the ground—and what’s at risk if action lags. There was a lot of discussion about the unprecedented risks to coverage stability, provider capacity, and care continuity.

In his recent conversation with Joao Camargo, MedZed COO Brandon Oliver shared how our approach goes beyond standard telephonic outreach.