FAQs

Frequently Asked Questions

HOW MUCH DOES MEDZED COST?

MedZed services are available at NO cost to you.
It is a FREE benefit provided to you by your health plan.
Health plans partner with MedZed to help you keep you healthy—at home and in your community.

WHAT CAN MEDZED HELP ME WITH?

We can help you with all the medical care and social services that you need.

Medical Care: In home primary care, Medication reviews & refills, 24/7 nurse helpline, appointments with specialists
Social Support: identifying and applying for both local resources and benefit programs: Food Assistance, Transportation Assistance, Housing, employment, legal aid.
Mental health: connecting you to providers
One-on-One Support: your Community Health Navigator (CHN) is your go-to person. They get to know YOU and coordinate everything and make sure your plan is working for you.

HOW DOES CARE FROM MEDZED WORK?

We come to you in-person at your home or a location that is good for you.
We interview you to understand your needs. Then we develop a customized care plan of medical care and social and other supports.
Our team then comes to you regularly to monitor your health, provide direct care, and help you access services.
A nurse, linked to a PCP via telehealth, provides hands-on clinical care.
A Community Health Navigator helps you understand and take the right steps to improve your health: identifying and applying for resources, making and getting to appointments, and supporting you every step of the way.
In between visits we stay in close touch by phone.

DOES MEDZED REPLACE MY CURRENT PRIMARY CARE PHYSICIAN?

MedZed services do not replace your PCP; they are an extra layer of support for you.
We communicate regularly with your current providers to make sure all your care is coordinated.

WHO ARE MEDZED’S CAREGIVERS?

All of our caregivers are MedZed employees and work together as a team.
We have doctors and nurses to help you with your medical needs.
We also have Community Health Navigators. We call them navigators because they work one-on-one with you to help you understand and follow your care plan. They are your guide for your path to better health.
MedZed's team members are locally-based and well-connected to networks and resources in your community

HOW DO I KNOW IF I QUALITY FOR MEDZED SERVICES?

We currently operate in the following states: California, Washington, New York, New Jersey, Maryland, Virginia, Georgia, Florida

If you receive Medicaid services in one of those states from one of the following health plans, you may be eligible.

You can ask your health plan representative directly.