How Building Trust and Focusing on Outcomes Transform Healthcare
🎙 From the Business of Learning Podcast 🎙
Brandon Oliver interview 09.15.25
In his recent conversation with Joao Camargo, MedZed COO Brandon Oliver shared how our approach goes beyond standard telephonic outreach.
Because MedZed’s Community Health Workers meet members where they are—in their homes, neighborhoods, and communities—we gain a deeper understanding of the real barriers keeping them from connecting with their primary care providers and health plans.
It’s this personal, on-the-ground connection that allows us to uncover the root causes, address them directly, and drive meaningful change in our members’ health journeys.
📢 At MedZed, we’re not just bringing members back to care—we’re reshaping how they experience it.
🎧 Stay tuned—the full conversation with Brandon will be released on The Business of Learning Podcast in the coming weeks. You won’t want to miss it! Watch a short clip here
A thoughtful look at how trust, collaboration, and outcome-focused care can improve the healthcare experience. Building strong relationships between patients and providers is an important part of better care. For a separate browser-based screen resource, Broken Screen is also worth checking out.
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Great insights on trust in healthcare! red ball I wonder how specific strategies can be tailored to different demographics. What approaches have you found most effective in building that trust?