News 

Healthcare quality isn’t seasonal — and Medicaid shouldn’t be treated that way either. 

Healthcare spends billions trying to “engage” people, yet most experiences are confusing, bureaucratic, and built around how the system wants people to behave—not how people actually live. Engagement doesn’t come from reminders and portals alone. It comes from experience: simplicity, trust, personalization, and human connection.

In his recent conversation with Joao Camargo, MedZed COO Brandon Oliver shared how our approach goes beyond standard telephonic outreach.

As national conversations around Medicaid continue to focus on eligibility churn, coverage loss, and the impacts of HR1, front-line leaders are raising concerns that run far deeper. In a recent MedCity News article, MedZed CEO Scott Schnell joined other industry voices to highlight the underreported risks that health plans, providers, and communities are already grappling with — and what must happen next to stabilize the system.